Cover-More, the travel insurance you can trust

Cover-More is part of a specialist travel insurance services group with operations in New Zealand, Australia and the UK.

The group, founded by New Zealanders in 1986:

  • manages the travel insurance arrangements for approximately 1 million travellers per annum;
  • manages in excess of $220 million in travel insurance premiums per annum;
  • manages approximately 60,000 travel insurance claims per year; and
  • employs approximately 200 travel insurance and emergency assistance specialists, including doctors and nurses.
  • Each year more than 1,000,000 travellers pack a Travel Insurance policy from our group when they travel. These travellers are all protected by 24 hour emergency assistance provided by our sister company, Customer Care. Our policies are underwritten by Great Lakes UK
  • This experience enables us to provide comprehensive yet competitive travel insurance products supported by excellent service.

Since 1988 the Customer Care team have been providing assistance services and they are now recognised as the largest provider in the Southern Hemisphere with a strong reputation for their experience, professionalism and customer-focused assistance.

When you need them the most it’s good to know Customer Care are only a phone call away 24 hours a day, 365 days per year for immediate and professional help for medical or travel related assistance.  

Great Lakes Reinsurance (UK) PLC, a wholly owned subsidiary of the Munich Re Group is the insurer and one of the largest global insurance groups

The Munich Re Group operates worldwide with:


  • a premium income of around $68 billion
  • investments of around $340 billion
  • 33 million clients in 25 countries

Financial Strength Rating

Great Lakes Reinsurance (UK) PLC, a wholly owned subsidiary of the Munich Re Group, is the insurer. An insurance companies financial strength can be defined as the companies claims paying ability, that is, its ability to meet its obligations towards customers. Munich Re has been award robust ratings by the leading rating organisations. Because Great Lakes is a wholly owned subsidiary of Munich Re Group, it enjoys the same rating.

As at 27th October 2011, Great Lakes enjoys the AM Best Company’s financial strength rating of A+ (Superior). This rating is lodged with the Registrar of Companies and is reviewed annually.

This means we have a ‘Superior' claims paying ability, based on the scale below.  As a customer, this is your reassurance that Great Lakes will be able to pay out on your claims.

The rating scale is:

 

A++  (Superior) 
A+  (Superior)
A  
 (Excellent)
A- 
 (Excellent)
B++  
 (Good)
B+ 
 (Good)
B    
 (Fair)
B-    
 (Fair)
C++ 
 (Marginal)
C+  
 (Marginal)
C  
 (Weak)
C- 
 (Weak)
D 
 (Poor)
E     
 (Under Regulatory Supervision)
F      
 (In Liquidation)
S      
 (Suspended)



 
To find out more, a detailed pamphlet is available from the Ministry of Economic Development - Insurance and Superannuation unit, entitled ’A Guide to the Insurance Companies (Rating & Inspections) Act 1994‘. To view the guide go to http://www.business.govt.nz/companies/learn-about/insurance-ratings.