Cover-More emergency assistance

Emergency assistance is provided by one of the region's leading assistance providers with our own medical and technical people based in New Zealand and Australia.


We are also a member of the International Assistance Group which:
  • provides travel assistance services for over 127 million policyholders per annum,
  • manages over 351,000 travel assistance cases per annum,
  • manages nearly 18,000 traveller evacuations each year, and
  • employs over 5,300 travel emergency assistance specialists including doctors, nurses and case managers.

For emergency assistance...

When calling, please ensure you have the following information –


  • a contact number we can call you back on
  • your policy number


The emergency contact number is dependent on the country you're calling from:

USA   1866 309 2267
Canada   1866 773 9318
UK   0808 234 1526
Australia   1800 242 579
Other Countries   612 8907 5240

Should you need to fax any information through with your assistance case number or policy number, fax 612 9460 0032.

If you experience difficulty contacting us from any of the country specific numbers above, please call 612 8907 5240.